Preamble
Attending an event (performances, meetings, debates, readings, etc.) or using a Festival d'Avignon service (box office, transport, social spaces, refreshment stands, bars, performance venues, etc.) implies acceptance of the General Terms and Conditions of Sale and of this Charter. Its purpose is to ensure the safety, comfort, and peace of mind of all.
Purpose
Since 1947, the Festival d'Avignon has been a landmark event in the performing arts. Each summer, the city is transformed into a living laboratory where theatre, dance, music, and visual arts intersect and meet. Championing diversity of expression, inclusion of all, and dialogue in the service of democratic debate, it celebrates a living and free art that brings people together and invites reflection through shared experiences. True to its public service mission in the field of culture and its values of accessibility and representation, it welcomes each person in their individuality, with respect for artists, audiences, and its teams.
It is in this spirit that this Charter aims to guarantee a high-quality artistic experience for all, with respect for the works, the artists, the staff, and the public, by fostering safety, serenity, and harmonious coexistence across all Festival venues.
Attending an Event
Every member of Festival d'Avignon staff, every artist, and every member of the public has the right to have their integrity and dignity respected.
The Festival d'Avignon's recruitment and programming policies are founded on openness, inclusion of people with disabilities, and respect for difference. The promotion of diversity is a core value that applies to audiences, employees, artists, and service providers.
Any discriminatory, violent, aggressive, insulting, abusive, threatening, or contemptuous behaviour towards another person will not be tolerated.
Audiences are encouraged to be courteous, considerate, and tolerant towards those who may need to move around or who may make sounds during a performance, particularly on account of a disability. Front-of-house staff are trained to accommodate the needs of each individual safely and respectfully.
For the comfort of artists and audiences, mobile phones, tablets, cameras, and laptops must be put away for the duration of performances and are welcome during curtain calls.
Smoking and vaping are permitted only in designated areas, away from performance venues (including open-air venues), shuttles, and any location where it is indicated.
Most performance venues are listed heritage buildings of a fragile nature: audiences are asked to preserve the integrity of these spaces and to make use of the toilet facilities and recycling bins provided. Any damage caused to buildings, equipment, or installations may result in charges being levied and legal proceedings being brought.
Sanctions
The management of the Festival d'Avignon and, by delegation, its staff across all venues, are responsible for upholding the principles set out in this Charter and in the General Terms and Conditions of Sale.
In the event of a breach of these principles, sanctions will be applied according to the severity of the conduct observed.
Sanctions may range from refusal of entry to a Festival d'Avignon site through to a permanent ban on purchasing tickets, and may include immediate expulsion, temporary suspension, or permanent suspension of access to Festival d'Avignon venues. Depending on the severity of the conduct, a report may be made to the relevant authorities and legal proceedings may be initiated.
No exchange or refund will be possible where the sanctions protocol has been applied.
Personal Data Protection
In accordance with the General Data Protection Regulation (GDPR), only the information necessary for the monitoring of sanctions and reports will be collected, and only authorised personnel will have access to it.