Health and vigipirate measures

Health measures

BUY TICKETS WITHOUT WORRYING

If you cannot make it to the Festival due to Covid-19, we’ll reimburse your tickets as long as you contact us before the date of the event (show, visit, exhibition, or screening). (See terms and conditions for more detail)

100% DIGITAL TICKETS

Health measures in place at the time of the Festival will be strictly observed. Your e-tickets will therefore become available a few days before the event:

1- Upon buying your tickets, you will receive an order confirmation (whether you buy your tickets at  the box office, over the phone, at the store, or on the internet), but your e-tickets will not yet be available.

2- A few days before the show, you will receive an email telling you that your tickets are now available and can be downloaded from your online account.

We recommend you download the Festival’s mobile app so you can log onto your account and show your e-tickets directly on your mobile device (telephone or tablet). You can also choose to be notified when new tickets are made available online if health protocols are relaxed.

If you are coming to the Festival as a group, you can buy your tickets in one order so as to be seated together.

COMPLIANCE WITH THE HEALTH PROTOCOL

Health measures in place at the time of the Festival will be strictly observed, in accordance with local and regional authorities. Our staff and ushers are there to help you and make sure to answer your requests as fast as possible. You can contact us by phone at +33 4 90 14 14 60 or by email atresaweb@festival-avignon.com

Health protocols in effect at the time of the event will be strictly followed, in agreement with the prefectorial authority. Please try to book your tickets online as much as possible and download them on your phone or print them out.
Hydroalcoholic gel will be available at the entrance to all the venues.
All the venues are regularly aired and cleaned to welcome you in optimal conditions.

Information about booking

Security

In accordance with the Vigipirate Plan, you will be asked to show the contents of your bags at the entrance to the venues. Please arrive at least 30 minutes before the start of the performance.

The following items are prohibited at the entrances to the Festival d'Avignon venues:

  • large bags,

  • travel rucksacks, suitcases,

  • helmets,

  • firearms, bladed weapons (even imitation ones),

  • any sharp objects: knives, scissors, etc.,

  • any glass or plastic bottles, any opaque containers: flasks, cans. Only transparent water bottles and 0.5-litre water flasks whose contents can be checked are permitted. You will be asked to take a sip.

  • any aerosols and pressurised containers,

  • toxic or chemical substances,

  • flammable liquids,

  • fireworks and related items (firecrackers, Bengal lights, signal flares, etc.)

There is no cloakroom available.